Refund Policy

At Stixy.shop, we want you to love every sticker you receive! If you're not fully satisfied with your order, we're here to help with a simple and transparent refund process.

🔁 1. Returns & Refunds

We accept returns and offer refunds only for defective or damaged items.
To be eligible, please contact us within 7 days of receiving your order and include clear photo evidence of the issue.

✅ 2. Refund Eligibility

To qualify for a refund:

  • You must contact us within 7 days of delivery

  • The item must be unused and in its original condition

  • You must provide proof of purchase (order number or receipt)

  • You must share photo or video evidence clearly showing the issue

🚫 3. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind after purchase

  • Customer selected the wrong design, size, or color

  • Delivery delays caused by the courier after dispatch

📝 4. How to Request a Refund

Email us at stixy0701@gmail.com with:

  • Your order number

  • A brief description of the issue

  • Attached images or video of the product

⏳ We’ll review your request within 48 hours.
If approved, your refund will be processed to your original payment method within 5–7 business days.

🔄 5. Exchanges

We only replace items if they are defective or damaged.
For exchanges, contact us at stixy0701@gmail.com with the necessary details.

🛡️ STIXY® is a GST-verified brand proudly selling across Flipkart, Meesho, and our official store.